Do You Deliver?
Unfortunately we do not offer delivery for catering orders at this time. Orders can be collected from either of or two locations at 446 Summerhill Ave. or 1054 Mt. Pleasant Rd or the Floral Boutique at 1057 Mt. Pleasant Rd. Floral and Basket items can be arranged for delivery by phone call.
When Do I Need to Place My Order?
Orders must be placed at least 48 hours prior to pick-up date. For example, orders placed after NOON must be collected 2 days later after NOON. We require at least 24 hours notice if you would like to make any changes to your order. All holiday orders MUST be placed 72 hours in advance of the pickup date, no exceptions.
How Do I Check My Gift Card Balance?
Do you have one of our gift cards but are unsure of the amount? Use this link to find out! For security reasons we offer gift cards for purchase in-store only at all of our locations. Use this link to check your card balance: https://wwws-pt1.givex.com/Merchant_pages/3126161_en/
When Should I Hear Back About an Order?
Online orders will receive an automated email after the order has been placed to confirm we have received your order. Please check your junk or spam folders for this email. If you do not hear from us within the day please call our catering department at 416-921-2714 x. 218. Orders placed online will have a status of "on-hold" until a representative confirms the order via phone call or email.
How does payment online work?
Orders placed online will be considered "on-hold" until you hear back from a catering representative. Don't worry we've still got your order! Orders will have a status of "pending payment" until confirmation the order has been made with our kitchen. Changes to an order after payment must be made by phone call within a minimum of 24 hours notice.
What Can I Expect When I Receive My Order?
All food is packaged on plastic platters or in 9x13 foil containers, unless a packaging upgrade has been selected. Please see individual product pages on items for further details on how to prepare food items for serving. Heating or further preparation instructions are displayed on the label of each item in your order.
How Do I Re-Heat My Items?
All reheating instructions will appear on the packaging of your catering order. Alternatively, you can find more information on our website under the "Instructions" tab for each item. We recommend hot items be reheated to an internal temperature of 165F. To ensure safe reheating we do not recommend going above 400F.
Have other questions?